Position Location: This position requires to work onsite located at CityNet1 Bldg. 183 EDSA, Brgy. Wack-Wack, Mandaluyong Philippines. At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring Customer Service – Specialty Healthcare Benefits Verification for our office in Mandaluyong, Philippines who will support US based customer's specialty benefit verifications ensuring that customers are getting their crucial medications filled and shipped by the expected dates discussed. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. RESPONSIBILITIES:Utilize multiple benefits verification tools through the use of electronic healthcare record systems to locate benefits and run/adjudicate claimsMake outbound calls to contact doctor's offices, insurance, and the patient (customer) to help process the specialty crucial medications to be filled and shipped to arrive on or by the expected dates discussed/needed (medications will be for rare and complex conditions such as cancer, fertility, etc) Complete 80% of cases through back office work and 20% inbound/outbound callsEffectively handle incoming and outgoing calls to patients, clients, and other customers while proactively gaining patient and order informationEmpathize and covnerse with patients by building a rapport and discussing therapy changes on targeted medicationsNavigate through multiple computer applications with speed & accuracyUtilize and understand HIPPAA compliance, as well as ensuring tht patients remain adherent and compliant to their specific therapiesAdapt to learn new call types when business needs change & flex support in those areas ADDITIONAL REQUIREMENTS:18+ Years Old & High School Graduate6+ months of BPO call center experienceKnowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plusAdvanced English-speaking skillsWilling to work during US hours (overnight shift) + holidays & weekendsMust be able to work onsiteProfessional Positive Attitude & Courteous Telephone EtiquetteCustomer focused personality BENEFITS & PERKS:Competitive base salary + performance-based incentives!HMO CoverageLife Insurance upon joining5 days paid emergency leave12 days paid vacation leave12 days paid sick leaveState of the art facilities & great work environmentPaid trainingCareer growth opportunities About Continuum Global Solutions, LLCContinuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to ******.
