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Customer Service Specialist

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Company:

Action.Able, Inc.

Place:

Customer Service

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Details of the offer

Job Duties and Responsibilities:Effectively manage incoming calls and verifying information
Handle and manage complaints, and provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
Competent in reportorial requirements
Recommends for improvement of processes and procedures
Perform other related duties as assigned
Required Competencies:Problem analysis and problem solving skills
Proven excellent customer support experience (Strong communication, phone contact handling skills and active listening)Ability to multi-task, prioritize and manage time effectively and efficiently
Flexible with work hours
Basic Qualifications:Experience in the Telco/FinTech/Retail IndustryAt least one (1) year experience in a similar post
Proficient in relevant computer applications
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