Customer Service Representative - Naga

**You will**:- Provide outstanding customer service and support by resolving telephone inquiries from customers- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us- Account review prior to making outbound calls to fully understand the customer's situation and gather data and document proper systems per customer requirements- Responsible for best-demonstrated practices for productivity enhancements- Other duties as assigned**What we're looking for**:- Outstanding spoken English skills are a critical requirement of the role- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once- Consistently demonstrates the ability to meet or exceed individual goals and objectives- Fresh graduates are welcome to apply!- General PC knowledge- Flexibility to work overtime based on the business need of the department- Offices are located at:- SM City Taytay IT Park, Manila East Road 1920 Taytay, Rizal- 3F Robinsons Cybergate Naga Diversion Road Cor. Almeda Highway Naga City, Camarines Sur- 4F SM City San Mateo Gen. Luna Ave. Ampid 1 San Mateo, Rizal**Call Center Agent Perks**- Competitive salary and benefits package- Performance Based incentives and contests- HMO coverage (medical & dental benefits)- Paid vacation and sick leaves- Education Assistance- Day 1 Life Insurance- Abundant Growth and Development Opportunities- Perks (subsidized meals)- Personal Empowerment, Career Development and Global Exposure**Salary**: From Php19,800.00 per month**Benefits**:- Health insurance- Life insurance- On-site parking- Opportunities for promotion- Promotion to permanent employee- Transportation service provided- Work from homeSchedule:- 8 hour shiftSupplemental Pay:- 13th month salary- Anniversary bonus- Bonus pay- Commission pay- Overtime pay- Performance bonus- Quarterly bonus- Tips- Yearly bonusAbility to commute/relocate:- Naga City, Camarines Sur: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (preferred)**Experience**:- Customer Service Representative: 1 year (preferred)**Language**:- English (preferred)