Position Overview
The Customer Support Executive is fully responsible for handling customer-facing responsibilities through phone-based and digital contact. Phone-based duties will primarily entail incoming/ outgoing calls and various other duties as assigned including heightened priority issue resolution. Digital-based duties will entail web messages and chat as needed. Customer-facing responsibilities involve multiple product functions with the expectation of an increased skill set for supported products within the first year of the job role.
Responsibilities
Provides voice and non-voice support to customers subscribed to TR Tax & Accounting products
Resolves queries related to bills, invoices, general services, and hand-off from sales
Resolves customer inquiries in an accurate and timely manner
Resolves issues utilizing a complex information system and a high level of individual discretion to ensure outcomes of customer satisfaction
Qualifications
Bachelor's degree in any course is required for this position
Minimum of 2 years of work experience preferred
Fresh graduates are welcome to apply
Broad understanding of customer service handling voice support in the Contact Center industry
Excellent English business communication and listening skills with the ability to interact at all levels of organization such as external/internal customers and senior management
Proven ability to multitask and adapt to change
Relentless enthusiasm for the job at hand, excellent customer and quality focus
Strong desire to help with a sense of urgency
Ability to collaborate in a global team setting
Willing to work on the night shift
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal EmploymentOpportunity/AffirmativeAction Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found onthomsonreuters.com.
