Customer Service Representative

About Wells FargoWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Market Job DescriptionAbout the RoleOur Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.Responsibilities Customer Service Representatives quickly answer customer inquiries in a friendly and courteous mannerCustomer Service Representatives deliver exceptional service to our customers by going out of their way to please themCustomer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelinesCustomer Service Representatives identify and offer customers the products and services that they need and want to succeed financiallyMarket Skills and CertificationsAt least High School Graduate or above.Minimum 1-year experience of voice customer service supporting a US client in a contact center environment.Experience with customer survey driven (CSAT) accounts.Above Average English communication skills is expected.Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.Ability to work shifting schedules.Ability to work during weekends and holidays.Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).