Customer Service Representative

Completed at least two years in collegeProven multi-tasking skillsGood in verbal and written English communication and comprehensive skillsAnalytics and problem-saving skillsAtleast 2 years work experience in BPOWilling to work for 5 months projectJOB SUMMARY:The customer care team is an integral part of Creedon Technologies. We are looking for fresh technically minded and customer-centric candidates who can handle novel situations and issues. Individuals that can take charge of addressing product issues, complaints, and inquiries and resolves it in a timely manner.OVERALL PURPOSE OF THE ROLE:Overall responsibility in building customer satisfaction, help retain customers, and increase level of repeat business.KEY RESPONSIBILITIES:Provide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolutionMaintain an awareness of customer needs and potential product issues through customer contact, including escalated calls, emails, and other customer contact channels.Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customersWork with other support teams as necessary to ensure that customers' queries are clearly escalated to the correct teams for the required action and follow-upBe open to new tasks that may arise due to changing business needs and market/product launches and promotionsCollect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellenceParticipates on teams and special projects to improve product and service quality and client satisfaction