Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Iloilo City, PhilippinesCompany: Geco Asia PhilippinesJob Type: Full-timeSalary: Up to 35,000 PHP + Skills Premium PayBenefits:Health Maintenance Organization (HMO) coverage for employee on day 1 plus free coverage for 3dependentsQuarterly appraisals and monthly performance incentivesUp to 30 days paid leave with up to 21 days convertible to cashNon-taxable meal and transportation allowanceNight differentialGroup life insuranceOnsite clinic and free emergency medicineWellness programsRequirements:Must be at least 18 years oldHigh school or senior high school graduateExcellent English communication and interaction skillsPrior experience in Business Process Outsourcing (BPO) preferredWillingness to work in shifting schedulesResponsibilities:Provide exceptional customer service via phone, email, and chatHandle inquiries, resolve complaints, and provide appropriate solutionsMaintain a high level of professionalism and empathy in all interactionsAccurately document customer interactions and transactionsMeet or exceed performance targets and quality standardsCollaborate with team members and other departments to ensure customer satisfactionStay updated on product knowledge and company policiesSkills:Strong verbal and written communication skills in EnglishAbility to multitask and prioritize in a fast-paced environmentExcellent problem-solving skillsProficiency in basic computer applicationsAbility to work effectively in a team as well as independently