Customer Service Representative

JOB QUALIFICATIONS
- Candidate must be a graduate of a 4 year course of any course
- With minimum of 1 year experience in customer support
- Must be a computer literate - proficient in MS Word, MS Excel, MS PowerPoint & MS Outlook
- Has a pleasing personality
- Ability to stay calm when customers are stressed or upset
DUTIES & RESPONSIBILITIES
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.