Customer Service Representative

Job Description- Handles customer inquiries through the use of online media/phone- Assesses individual issues and takes appropriate actions to ensure that customer's needs are met - Coordinates with other teams based in different locations that share similar objectives- Understand standard operating procedures and delivers service according to the quality standards set by the company- Escalate system anomalies and general issues faced by customers to the relevant party- Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as MSN, Skype and Yahoo Messenger- Follow up on unresolved inquiries through emails or phone calls- Coordinate with payment team regarding customers pending cases such as deposit and withdrawal transactions- Complete logs, records and daily shift reports- Performs other functions and special projects as assignedJob Qualifications- At least college degree in any field, open for fresh graduates- Experience in customer service or handling of international clients is a plus- Excellent English communication skills- Knowledgeable of basic computer operations and applications (MS Office)- Willing to work in shifting schedule- Must be willing to work on site in Bataan