We are seeking an experienced Customer Service Representative to join our inspiring team at Chevron Corporation in Philippines.
Growing your career as a Full Time Customer Service Representative is an outstanding opportunity to develop vital skills.
If you are strong in communication, analysis and have the right drive for the job, then apply for the position of Customer Service Representative at Chevron Corporation today!
Customer Service Representative page is loaded Customer Service Representative Apply locations Makati City, National Capital Region (Manila), Philippines time type Full time posted on Posted Yesterday job requisition id R******** Chevron is accepting online applications for the position of Customer Service Representative located in Makati, Philippines through July 22 , 2023. Responsibilities for this position may include but are not limited to: Call Center Operations Provides service support to regional customers of Chevron Business and Real Estate Services -managed facilities, executive staff and external customers.
Processes service requests utilizing the IWMS system.
Single point of contact for all Chevron Business and Real Estate Services service lines, Executive line and Chevron corporate switchboard external line.
Efficiently answer incoming Chevron corporate switchboard line, using online databases, operator work aids, and manuals to direct calls to the appropriate department or individual within Chevron.
Monitors, responds to and tracks incoming voicemail, chat and email requests.
Processes incoming desktop FAX documents, forwarding electronically to the appropriate Chevron party.
Works with customers to resolve service issues in a timely manner and escalate matters to Team Lead as needed.
Works with Facilities Management team members to identify gaps in service delivery and develop mitigation plans and processes.
Suggests business improvement processes.
Works with Chevron Business and Real Estate Services functional teams to maintain accurate facility information and contact lists for all regions.
Maintains personal effectiveness by keeping up with trends and technology in the industry and by personal development activities; maximize value of business tools suite
Customer Relationship Management Partners with customers to ensure expectations are met and obtain feedback on services provided.
Responds to customer complaints, communicate with service providers to close any process gaps.
Operational Excellence Participates fully in Operational Excellence, safety and health programs, and sets an example via personal behavior.
Qualifications: Bachelor's degree graduate
1-2 years of customer service experience in a BPO or call center industry with facilities management services exposure
High level customer service orientation
Strong oral and written communications and interpersonal skills
Proficient in MS Office applications
Can work with minimal supervision
Willing to work on shifting schedule, holidays, and weekends to meet business needs/requirements
Experience with Workday and ServiceNow is an advantage
For external applicants Working with us There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.
Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to lesbian, gay, bisexual and transgender equality in the workplace.
Benefits Competitive salary
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centred programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Life insurance
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week
Chevron participates in E-Verify in certain locations as required by law.
About Us Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at .
Benefits of working as a Customer Service Representative in Philippines:
? Learning opportunities
? Rapid Progression
? Leading Industry Pay
