Responsibilities and Duties:-Friendly and active conversations with customers via live-chat, and email in compliance with company standards-Assist customers/patients with our online sign-up process-Analyze customer complaints and provide appropriate corrective actions/resolutions-Verify IDs and other sensitive patient information of new patients-Maintain HIPAA compliance when advising customers and patients or handling their personal data-Must be knowledgeable of Patient Rights (state variable)-Assist patients with uploading their medical documentation and alerting their appropriate medical provider-Navigate customers through technical issues and flag any repeated issues to Leads or Director-Inform patients on what to expect during their appointments and provide basic education on company services-Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)-Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers-Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better-Assist in any orders by communicating between dispensaries and patients-Assist any affiliate dispensaries with their patient medical requests/changes-Respond to any healthcare providers' requests and patient-related questions-Maintain response times of 45s or less-Maintain a CS rating of 93% or moreQualifications:-2+ years of customer service experience, phone service preferred-Excellent verbal and written English Communication Skills-Average Typing Speed of 60 WPM and above-Knowledge of e-Commerce, Retailing, and Sales is a plus but not required-Excellent and able to Multi-task on the following: -Answering email and chat inquiries-Able to do calls for Callbacks-Fast learner & highly trainable with good analytical skills-Team player and able to work with less supervision-Knowledge using Microsoft Excel Files-Good problem solver & has a Positive attitude-Must be willing to work graveyard shifts and holidays-Well-organized, Responsible, and has initiative-Excellent time management skills-Ability to prioritize and meet various deadlines-Independent with a positive work ethic and passion to succeed-Willing to start immediatelyWhy apply with us?-Competitive Compensation package with Salary Appraisals-Equipped with the latest technologies-Monthly Incentive Rewards on successful orders and Attendance Productivity-Offers Full-time employment and Career Growth-Easily accessible from almost any part of the Metro Cebu area.-One-day Application Process only-Service Incentive Leaves Upon Regularization-Attendance Productivity Incentives-Additional Hazard Pay within Qualifying Hours-Stable Job with Salary Appraisals-Holiday and Night Differential Premium Pay Rates-Job Promotion is highly possible... if YOU have the drive.-HMO/Health Insurance-Work-Life Balance-Free Pre-hiring Medical LaboratoriesHow to ApplyLocation:7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu CityFor those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.
