Customer Service Representative (Csr)

Create an exceptional customer service experience for app users- Troubleshoot user problems with the app- Exercise judgment to decide when support calls require escalation- Make recommendations based on feature requests and bugs reported by users- Assist with onboarding of new delivery**Requirements**:- 2+ years' experience in Customer Service in a BPO or shared services setting- Good communication skills- Amenable to report onsite (Ortigas, Pasig city) for Night Shift**Job Types**: Full-time, Permanent**Salary**: Up to Php35,000.00 per month**Benefits**:- Company events- Health insurance- Life insurance- Opportunities for promotion- Paid training- Promotion to permanent employee- Staff meals providedSchedule:- 8 hour shift- Monday to Friday- Night shiftSupplemental pay types:- 13th month salary- Overtime pay**Language**:- English (required)