We are desiring to recruit a reliable Customer Service Representative to join our dedicated team at Clark Outsourcing in Philippines.
Growing your career as a Full Time Customer Service Representative is an unparalleled opportunity to develop important skills.
If you are strong in teamwork, problem-solving and have the right mindset for the job, then apply for the position of Customer Service Representative at Clark Outsourcing today!
Salary: 27,000 PHP a month
Provide world-class customer service by managing all customer inquiries to successful resolution (first call resolution in house or escalating to the appropriate external department) Provide product and program information within the guidelines of the call script, standard FAQ responses and training updates Effectively and consistently communicate messages as required Evaluate and escalate calls to external departments as appropriate Comply with all client regulations including adverse event and product quality processes and HIPAA Regulations Manage all assigned project work in a timely manner (call handling, after call work documentation, etc.) Complete and maintain all required training and acknowledgement logs within the appropriate time frame Obtain pertinent customer information and record customer interactions in appropriate CRM systems or escalation forms Interact with team members, supervisors, and potentially clients, sharing suggestions, technical issues and best practices Minimum of 2 years of previous experience in customer service in a call center environment Previous experience handling inbound US customer service calls in a call center environment Demonstrated competency using information technology, PCs and databases Excellent verbal telephone communication and written skills and proficiency in English Ability to multitask with good organizational, time management, problem-solving and decision-making skills Ability to communicate with customers utilizing exceptional customer service skills, business skills and soft skills Ability to meet/exceed assigned metrics/goals
Reports To: Partner, Partner Advisor
SSS, Philhealth, Pag-Ibig 13th Month Pay HMO and Life Insurance (AVEGA) Free Shuttle Service CO League - Monthly Company Activities CO Clubs CO Amenities Swimming Pool, Clinic and Kids zone CO Stars - Corporate Social Responsibility Involvement Scholarship Programs CO Academy - Training and Development Programs COolture Coach CO Gears Cool and Flexible Workplace Other Performance and Attendance Based Rewards Bereavement Leave Paternity Leave 7 days SOLO Parent Leave Magna Carta Leave Company Bank Loan Benefits of working as a Customer Service Representative in Philippines:
? Unlimited Growth Potential
? Opportunities to grow
? Attractive packageCompetitive Pay
