Customer Service Representative - Appointment Setter

Job SummaryThe primary function of the Customer Service Representative (CSR) is to communicate with our customers and provide information about our products. This is a VOICE account- all applicants must be fluent in EnglishSample tasks include:Answering customer inquiries (Inbound x Outbound) - mostly outgoing callsUpdating the database through our online portalAdvising customers if there are any changes/ updates with regards to our products and servicesUSA Account - Automotive (Pacific Standard Time)Job Type / CategoryWork Schedule: Tuesday - Saturday. Fixed ScheduleCustomer Service/Full-time/Outbound callsIn-House Account: from the Automotive IndustryRequired Education, Skills, and Qualifications:We are looking for highly motivated individuals who can work with minimal supervision.Applicants MUST have excellent English communication skills- speaking and writing.Ideally with experience in the BPO industry for at least 6 monthsAmenable to work on a night-shift schedule (12MN-9AM)Experience in handling International accounts - plus points!Must have experience in Customer ServiceSales or Marketing background - plus points!Must have basic knowledge of Microsoft applicationsPerks and Benefits:Free food every dayPremium HMOUnique benefits (will be discussed once hired)Monthly incentives on top of the monthly salary (Depends on performance) Fixed ScheduleHiring ProcessONE interview ONLY Start ASAP!