Customer Service Officer

Job Description:
Main Task: To manage all customer service or after-sales queries on products, marketing events and all other store related activities for all TSA brands


Reviews and respond to customer care emails and address all issues raised by customers for all TSA brands. Creates, updates and implements the Customer Service Manual (standards, policies, and procedures) that establishes good service and relation with our Customers; continuously develops procedures to ensure good customer service. Acts as the brand ambassador for excellent customer service on all points of contact (staff, store, product & services, events, and head office). Acts as the point person on the Customer Service part of Marketing Events (w/ components of selling) Minimum Qualifications:
With a Bachelor’s Degree, preferably with a major in Psychology, Behavioral Sciences, Marketing, Communications, Education, Management, and other related fields. With at least 2 years experience in a Customer Service function, with experience in directly handling customers, using Customer Relationship Management (CRM) tools, preferably has been part of implementing a CRM project Excellent Interpersonal Skills both verbal and written Quick learner, level-headed, organized/detail-oriented, excellent at time management - able to see a project of any magnitude through - from customer cases to nationwide programs Intermediate to advanced proficiency in Microsoft Office Able to assess a multi-layer situation quickly and effectively handle difficult customers With effective presentation skills Able to self-manage, multi-task, and generate monthly reports with valuable insight