Customer Service Officer

We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic.

Customer Service Officer Duties and Responsibilities

Attend to all clients/members inquiry
Handles complaints of the member that avail the services
Pitches ideas for improving customer care

Creates and maintains reports about customer interactions

Develops a rapport with customers
Makes recommendations to management to improve customer experience

Qualifications:
With good communication skills, initiative and customer relation skills.