Customer Service Manager - B | Monumento

Job Description:
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters


BUILD CUSTOMER RELATIONSHIPS Build relationships with all customers who register with the Gift Registry to foster customer loyalty


RESOLVE CUSTOMER COMPLAINTS Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers


AUDIT STAFF Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)


TRAIN CUSTOMER SERVICE SUPERVISORS Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Minimum Qualifications:
Candidate must possess at least Bachelor's/College degree Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent. Strong communication skills and phone etiquette. Required language(s): English, Filipino Required Skill(s): Customer Service Basic computer skills (MS Office) Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store Monumento Full-time positions available