Customer Service

Candidate must possess at Bachelor's/College Degree in Customs Administration or any related field.
At 2 (s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
Attend to customer’s queries and complaints (if any)
Responsible in outbound shipment
Arrange booking to its nominated carrier and/ or forwarder
Submission of final shipping instruction
Preparation and issuance of HBL
Sending of pre-post advise to overseas destination
Ensure that shipment is loaded to intended vessel as per schedule
Communicate with overseas colleague to monitor and ensure that shipment is on schedule
Providing timely updates to customer from departure to arrival at destination
Ensure timely & accurate capturing of revenue and cost
Ensure timely & accurate billing and dispatching of documents
Assist in collection
Responsible in inbound shipment.
Monitoring of cargo arrival
Preparation and submission of import freight forwarding manifest to Bureau of Customs thru E2M
Preparation and sending of arrival notice to consignee
Preparation and processing of carrier’s container guarantee
Preparation and issuance of Delivery Order upon receipt of full payment
Ensure timely capturing of revenue and cost
Ensure timely billing and dispatching of documents
Telemarketing