Customer Service Executive

JOB QUALIFICATIONS
• Graduate of a four-year course
• At least 3-5 years in Order-to-Cash, preferably order management of either chemical, food, or agriculture products.
• Knowledgeable in SAP Supply Chain
DUTIES & RESPONSIBILITIES
• Accurately and timely processing of orders in the system.
• Arrange customer order deliveries efficiently in coordination with third-party WH.
• Ensures creation and submission of accurate Sales Invoices to the customers.
• Acknowledge receipt of the orders to the customer and stakeholders and proactively provide updates on order status.
• Ensure that execution of all end to end business processes are efficient, consistent, compliant, and complete. These processes include but not limited to order processing, management, and fulfillment.
• Ensure efficient, consistent, complete and compliant end-end business processes
• Provide active and valuable support in financial and audit matters.
• Ensure cleanliness and accuracy of Customer Master Data.
• Record Management - Help to maintain and developing a proper filing structure and ensuring that the records are well kept and secure. This includes customer records, permits, and certificates.
• Support collection process and clearance of open payments with full collaboration with the AR Team.
• Support in quarterly and annual tax filing and support and coordinate Withholding Tax Process
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
• Ensuring the adequacy of sales-related equipment or material
• Responding to complaints from customers and give after-sales support when requested
• Maintain a high level of professionalism to customers and colleagues.
• Maintain moral obligation with a high level of integrity to avoid dishonest and questionable practices.
• Fulfill any other duties that may be delegated from time to time