Customer Service Consultant

Hello, We are Lufthansa InTouch!
Want to make someone’s day, every day? Join us!
Being part of our international team of travel consultants will put you in touch with the fast moving world of (air) travel and you can explore the world at discounted rates.
To be best at being in touch is what we strive for.
Welcome aboard!

Our skilled global teams of airline professionals ensure the highest quality of service for our passengers.
This includes but it is not limited to:
General flight reservations and direct sales
Information about our products and services
Passenger check-in assistance
Managing accounts for Lufthansa frequent flyers (Miles & More)
Support Travel Agencies

What do we look for in a candidate?
Excellent written and verbal communication skills in English
Ability to work rotating shifts including evenings, weekends, and statutory holidays
Good understanding of computer systems and standard software
Positive and ‘can do’ attitude
Willingness to be at one's best self when interacting with colleagues and customers
Previous proven experience working in a customer service role
Eligibility to work full time with us for at least 12 consecutive months
Amenable to work in Alabang, Muntinlupa City

We are proud to offer:
A unique team spirit and culture: we are the best at being In Touch!
Amazing flight privileges for you and your immediate family/friends
Opportunities to develop professionally
Exchange programs between locations around the world
World class training and learning opportunities

We are driven to be best. We at Lufthansa InTouch continuously upskill and train our colleagues; boost their product knowhow and make them becoming confident in all aspects of services for air travellers.