Customer Service Associate - Remote Work

Job Description:

We are looking for a Customer Service Associate to join our team at San Miguel Brewery Inc. This position will be a remote work opportunity based in Quezon City, NCR, Philippines. As an Entry Level role, no prior experience is required, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:- Handling customer inquiries via phone, email, and chat in a professional and courteous manner- Resolving customer complaints and issues in a timely and efficient manner- Providing product information and assistance to customers- Escalating complex issues to the appropriate department for resolution- Maintaining accurate records of customer interactions and transactions- Following up with customers to ensure their satisfaction with our services

Requirements:- Independent and resourceful individual who can work effectively in a remote environment- Strong leadership skills and the ability to communicate clearly and effectively- High school diploma or equivalent required- Basic computer skills and knowledge of Microsoft Office suite- Excellent problem-solving skills and a strong customer service orientation

Benefits:- Free food provided during work hours- Joining Bonus for new hires- Employee discounts on our products- Opportunities for career growth and development within the company

Working Environment:At San Miguel Brewery Inc., we uphold the highest standards of ethical conduct and integrity in all aspects of our business. We value diversity and inclusion within our team and strive to create a supportive and inclusive working environment for all employees.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement:San Miguel Brewery Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.