Customer Service Associate

Job Description:
Under the supervision of the Helpdesk Team Lead, this key position is expected to respond to phone and email queries and requests for assistance in a timely and efficient manner. Responding to technical concerns might include providing first level remote and desk-side support. The position further requires identifying problems, troubleshooting, and providing assistance and advice to internal and external clients. The role would also require coordination with the Technical Support Group or with other internal departments in order to resolve problems if necessary. Minimum Qualifications:
ACADEMIC QUALIFICATIONS: Graduate of a 4 year course preferably related to Information Technology (IT), Computer Science or Computer Engineering.


PROFESSIONAL EXPERIENCE: No previous job experience is required. Preferably with at least 3 months or more of relevant and related technical experience in delivering technical support functions.


Knowledge, Skills, Abilities (KSA):


Listening skills Knowledge in Windows operating systems, applications, hardware setup and installations. Ability to competently navigate and use Microsoft desktop operating system-specific command sets, utilities, and tools. Knowledgeable in the use of office productivity tools. Knowledgeable in basic networking and cabling. Knowledgeable in computer components and their use (ability to assemble and repair computers is a plus). Ability to communicate with vendors, clients, peers, and management. Ability to learn new technologies Team player Commitment to Company Mission and Vision Excels at operating in a fast paced and diverse organization A demonstrated commitment to high professional and ethical standards Perform other related tasks as assigned.