Customer Service Associate

Job DescriptionAt Emapta, saying 'We're a Family' means we're also your second home at work, and our ratings prove it!4.5 GLASSDOOR RATING4.5 FACEBOOK RATING93% CANDIDATE REFERRALOur goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.Partial management of the VenueScanner Customer Success system (Intercom) managing inbound queries, triaging queries and making sure customers are responded to in a timely and friendly manner offering an amazing customer experienceAnswering the phone and helping customers / sending to relevant team membersYou'll learn to be an absolute expert in how the VenueScanner platform works - able to guide customers through their VenueScanner journey to enquiry - positively impacting conversionPassionate about venues and events you'll source venues to send out to customers requesting recommendations for both private and corporate eventsAssisting the operations team in various ad hoc functions.Be organized, productive and consistent in meeting activity, quality, conversion, and retention KPIs**Requirements**:Excellent interpersonal and communication skills in English both written and verbal - you're passionate about helping peopleOrganization skills for managing multiple customer queries simultaneouslyA self-motivator with high energy to deliver consistent results and an entrepreneurial spiritAble to work autonomously when needed with great organizational skills - able to prioritize your workloadHappy working at pace and undaunted by a fast moving environmentYou love working as part of a team and conduct yourself with kindness and integrity within the workplaceGraduate (with some work experience) - 1+ years experience in a client facing role part of an English speaking environment would be a bonus**Bonus**: competent using MS Excel/Google Sheets (can use vlookup)**Benefits**:An experienced and enthusiastic team in an established and stable company with a huge growing potentialAccess to top-of-the-line facilities and technologiesHMO coverage on day 1 with 1 dependent20 leave credits consumed at your discretion with up to 5 days commutable to cashExposure to world-class and high-level foreign clients and partnersEmployee engagement activities**Job Description**:At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!4.5 GLASSDOOR RATING4.5 FACEBOOK RATING93% CANDIDATE REFERRALOur goal is to build your local careers with global impact, s