Customer Service Advisor (Tracing)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
Summary
Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
Accountabilities:
Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
Handle all trace enquiries in accordance with service standards and processes.
Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
Respond to customer queries regarding information on prices, customs requirements etc.
Liaise with other departments and Operations to address issues on service recovery.
Carry out any task that is required by his or her superiors from time to time.
YOUR PROFILE:
Typing skills (at least 30 wpm preferable)
Telephone skills (excellent)
Conflict resolution skills (excellent)
Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)
Negotiation and interpersonal skills (excellent)

OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!We look forward to receiving your application!