Customer Relations Service Manager

JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager. QUALIFICATIONS: Graduate of any engineering course, a licensed Mechanical Engineer is an advantage With at least five (5) years' customer service experience as a Manager Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning With good customer service, negotiation, and presentation skills High proficiency in MS Office especially in MS Excel. DUTIES AND RESPONSIBILITIES Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section. Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback. Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders. Negotiates service contracts. Establishes and develops systems and procedures on how to handle service requirements. Monitors and evaluates cost saving measures for office supplies and maintenance. Maintains close liaison with customer and principals.. Assists and monitors service schedules and operations. Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager. Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables. Coordinates with different departments regarding commitments, service standards and update on equipment repairs in general.Performs other related tasks that may be assigned from time to time.