Customer Relations Officer

Customer Relations Officer

Source Telecommunications, Inc.

Customer Relations Officer

Details of the offer

Assists all customers concerns (Calls and Emails)
Schedules All NOC daily task
Coordinates all NOC activities thru customers on field activities
Forecasts upcoming customers for activation
Updates Ticketing Systems
Facilitates Incident Reports for customers
Other task/s:

Sends advisories for any NOC maintenance activity
Creates monthly report of circuit activation and deactivation, bandwidth upgrades and downgrades per client
Network Coordinator 1

Source: Jora


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