Customer Operations Specialist - System And

Responsibilities:- Accountable for the overall performance of team members and the team, positively recognizing excellent performance and effectively managing any underperformance.- Ensure all KPIs defined for the team are met, and team members are equipped with the knowledge, skills, and support to perform them effectively.- Champion Customer Centricity and the behaviors required within the team to deliver an exceptional customer experience.- Drive resolution of complex customer issues in liaison with partners from other functions (such as Sales, Finance Operations, etc.).- Monitor and manage day-to-day System and Business support transactions.**Qualifications**:- Bachelor's Degree in any field- With previous experience in Customer Service or Customer Operations and working with stakeholders and facilitating remote communication- Proficient in SAP, Google Workspace, and Microsoft Applications**Job Types**: Full-time, PermanentSchedule:- Day shiftApplication Question(s):- Do you have experience using SAP Applications?**Education**:- Bachelor's (required)**Experience**:- Customer Service: 1 year (required)