**About PDAX**:At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.If this sounds like you, then we'd love to talk!**General Responsibilities**:Responsible for implementing improvements along the customer journey and carrying out the identified Customer Experience strategy. Also assists in identifying opportunities for improvements to improve the experience of the customers on our mobile and web platforms and ensuring that their interactions with PDAX are positive.You will:- Implement projects and initiatives to improve the customer experience across various touchpoints within the customer journey.- Work with various teams in executing projects and initiatives that improve overall processes that impact customer experience, keeping in mind the ideal customer journey in its execution.- Help define the ideal customer experience and customer journey.- Conduct customer journey mapping sessions.- Work with various teams and sources of data in identifying and improving processes and KPIs that impact customer experience.- Review the UI of PDAX platforms and assess if the user experience is optimal to help identify improvements and ensure that these are in line with the ideal customer journey and experience.- Act as the customer champion, and always considering their perspective when engaging in various improvement projects and initiatives.**Qualifications**:- College graduate with a preference for Business, Finance, Economics Degrees.- At least 5 years of experience in functions that impact customer experience.- Preference for experience in fintech, e-commerce, or financial institutions.- Strong experience in data analytics.- Experience implementing transformation programs to improve customer experience.- Preference for those with interest in digital assets / blockchain.**Nice to have**:- Willingness to work in a startup environment.- Eagerness to learn new skills and grow professionally and personally.- Enthusiasm for trading stocks, ForEx, cryptocurrencies.- Interest in blockchain and cryptocurrencies.- Experience working with a global, distributed team.- Entrepreneurial spirit - you're not here to just execute, challenge us and inspire us and make this your company too!**Our Culture**:- ** We do the right thing**.** In all dealings, we act with integrity, diligence, and in good faith.- ** We think about the customer.** We solve problems for our users.- ** We love crypto.** We are passionate about cryptocurrency, financial markets, and how technology is changing lives.- ** We strive for excellence.** We love challenges; we raise the bar in everything: our products, services, processes, and people.- ** We focus on the mission.** We take ownership. We are proactive and we work hard to deliver high-impact results at a rapid pace.- ** We exercise leadership.** In any role we play, we strive to be effective leaders.- ** We believe in continuous learning and growth.** We pursue growth, learning and development, and are eager to give and receive feedback.
