Customer Happiness

Job Description
Ensure 100% success of all customers.
Respond to customer support inquiries and monitor the incoming tickets in all support channels.
Helping our customers understand the features and all of the benefits pertaining to their specific needs.
Assist our Content specialist in building knowledge base/support data such as training materials and FAQs.
Identify common customer challenges and proactively find ways to improve our product and processes.
Create a system to gather feedback and feature requests and communicate them effectively to the team
Let our customers feel heard and happier.

Job Qualification:
Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
Tech savvy and hungry to improve technical skills.
Ability to identify customer needs and successfully implement solutions.
Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.
Humble and friendly person who genuinely loves helping people and solving problems.
Graduate of any course.

Benefits:
Company Christmas gift
Company events
Health insurance
Life insurance
Work from home

Schedule:
8 hour shift
Day shift
Monday to Friday

Supplemental Pay:
13th month salary
Commission pay
Performance bonus

Experience:
Customer Care Specialist: 1 year (Preferred)

Language:
English (Preferred)