Customer Care Representative

To shine in this position, you have the following competencies:Maximum overall experience is 5-6 yearsMinimum call center experience is of 1 year (inbound)Maximum Call Center experience of 4 yearsFluency in English speaking and writingAbility to handle 3 concurrent chats with customersVery good written communication skillsWriting speed of 25 words per minute with an accuracy of 95%As a service representative you will:Receive telephone calls regarding inquiries from our customersGet on 3 concurrent chat sessions with customersAssess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectivesUse on-line systems to gather information required and resolve issuesTrack, monitor and resolve customer requestsProvide superior customer service by being proactive in meeting customer needsCommitment to a scheduled environmentAvailable to work overtime during the peak periodsFlexibility to work during standard hours of operation….working night shiftsContribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs