Customer Care Representative

Job Description:

We are looking for a dedicated and energetic Customer Care Representative to join our team at Booky in Davao City, Philippines. As an entry-level position, no prior experience is required, but a willingness to learn and grow in a fast-paced environment is essential.

Responsibilities:- Respond to customer inquiries via phone, email, and social media channels in a timely and professional manner- Resolve customer complaints and issues with empathy and understanding- Maintain a high level of product knowledge to provide accurate information to customers- Collaborate with other departments to escalate and resolve complex customer issues- Utilize project management skills to prioritize and handle multiple customer inquiries simultaneously- Identify opportunities for innovation in customer care processes and implement improvements- Maintain a positive and helpful attitude towards customers and colleagues at all times

Requirements:- High school diploma or equivalent- Excellent communication skills in English, both written and verbal- Strong problem-solving skills and ability to think on your feet- Ability to work in a fast-paced environment and handle stressful situations with grace- Strong attention to detail and ability to follow processes accurately- Ability to work independently and as part of a team- Visa sponsorship available for qualified candidates- Employee discounts and dental insurance benefits provided

Personality Traits:- Dedicated: Commitment to providing excellent customer service and going above and beyond for our customers- Energetic: Positive attitude and enthusiasm for helping customers and solving problems

Soft Skills:- Project Management: Ability to prioritize and manage multiple tasks effectively- Innovation: Proactive mindset to identify areas for improvement and implement new ideas

Working Environment:At Booky, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, collaboration, and mutual respect among our team members.

Equal Opportunity Statement:Booky is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.