Customer Care Representative

Job Description:

Meralco, the leading electric distribution utility company in the Philippines, is seeking a dedicated and motivated Customer Care Representative to join our team in Caloocan, NCR, PH. This is a part-time, entry-level position with no years of experience required.

Responsibilities:1. Assist customers with inquiries, technical support, and issue resolution via phone, email, and chat.2. Provide accurate information about products and services, billing, and account management.3. Handle customer complaints with professionalism and empathy, ensuring customer satisfaction.4. Analyze customer feedback and recommend improvements to enhance the customer experience.5. Collaborate with other departments to escalate and resolve complex customer issues.6. Maintain a high level of adaptability to handle various customer scenarios effectively.

Requirements:1. Must possess excellent communication and problem-solving skills.2. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.3. Strong analytical skills with attention to detail.4. Demonstrated adaptability to handle challenging customer interactions.5. High school diploma or equivalent required.

Personality Traits:- Dedicated: Demonstrates a strong commitment to providing exceptional customer service.- Motivated: Takes initiative and strives for continuous improvement.

Soft Skills:- Analysis: Ability to analyze customer needs and provide effective solutions.- Adaptability: Can adjust communication style and approach based on customer preferences.

Benefits:- Paid Time Off (PTO)- Relocation allowance for qualified candidates- Remote work flexibility

Working Environment:At Meralco, we prioritize quality in all aspects of work, products, and services. Our team is dedicated to delivering the best customer experience possible.

Deadline to Apply:Interested candidates should apply by May 14, 2024.

Equal Opportunity Statement:Meralco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.