Customer Care Advocate (Urgent!) Home-Based Job

• Maintain broad knowledge of client products and/or services
• Ensure optimal level of transactions for customers and ensure absence of all issues
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Develop training programs and ensure optimal level of performance for activities
• Manage training and orientation of customers about the product / service they subscribed
• Manage internal and external customer and provide necessary customer support.
• Prepare, track, document and retrieve information for customers and management and manage follow up
• Provide support to managerial operations for customers
• Develop training programs and ensure optimal level of performance for activities
• Manage internal and external customer and provide necessary customer support
• Administer all customer order, manage requests and resolve associate issues for customers.
"•Monitor all customer inquiries and complaints and assist in effective resolution of same"
• Analyze customer issues, determine causes and initiate corrective actions while meeting expectations
"•Coordinate with customer and ensure optimal level of customer services"
"•Prepare records and monitor results of customer and associate departments"
"•Prepare solutions and ensure retention of all customers and associate business."
• Analyze all issues of customers and new products and advocate appropriate resolutions from management
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services to the customers
• Deploy system updates to customers
Skills
• Excellent communication skills
• Strong listening, interpersonal and problem-solving skills
• Strong patience in handling customer inquiries via e-mail, chat, text or call
• Knowledgeable in technical documentation
• Solid understanding of basic process mapping
• Team player
• Adaptability