WHO WE ARE:RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.Come join a team where your work makes an impact every day!ABOUT THE TEAM:The Customer Account Representative II is expected to be hands-on and knowledgeable on business systems and products offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting business goals and objectives.WHAT YOUâLL DO:The Customer Account Representative II is expected to be hands-on and knowledgeable on business systems and products offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting business goals and objectives.PRIMARY RESPONSIBILITIES:- Process/manage orders within 24 hours hitting quality assurance target at 90%- Escalate issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems- Be proactive in addressing concerns and opportunities for improvement- Serves as back-up according to business need and support coverage- Perform Ad hoc related tasks- Maintain working knowledge of standard legal agreements and required product terms in support of quote generation- Review orders for correct product information, pricing, and contract agreements- Promotes effective collaboration within team members- Ensure day to day due diligence is performanceREQUIRED KNOWLEDGE/SKILLS/ABILITIES:- Process/manage orders within 24 hours hitting quality assurance target at 90%- Escalate issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems- Be proactive in addressing concerns and opportunities for improvement- Serves as back-up according to business need and support coverage- Perform Ad hoc related tasks- Maintain working knowledge of standard legal agreements and required product terms in support of quote generation- Review orders for correct product information, pricing, and contract agreements- Promotes effective collaboration within team members- Ensure day to day due diligence is performancePREFERRED KNOWLEDGE/SKILLS/ABILITIES:- Graduate or undergraduate of any AB or BS degree- Minimum of 2 years' experience in order/contract management- Excellent language and communication skills (written and verbal)- Understanding of Real Page billing and services is preferred- Proficient knowledge of Excel, Word, and Outlook. Sales Force experience is a plus- Must be detailed oriented- Ability to multi-task- Strong interpersonal skills- Encouraging, motivating, collaborative and highly adaptable to change- Must be able to work well with individuals at all levels, inside the organization- Demonstrated ability to work independently; must be self-motivated and goal orientedWHAT WE OFFER:At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
