PERKS:•Fast 1-Day Hiring Process•Free Snacks during your application MINIMUM QUALIFICATIONS:•NO EXPERIENCE NEEDED!•K12 graduates or those who have completed at least 2 years in college•For HS graduates, 6 months BPO experience for International account or 1 year BPO experience for local account is required•Excellent verbal and written communication skills•Must be willing to work onsite in Tagbilaran City, Bohol JOB RESPONSIBILITIES:•Handle incoming calls from customers•Evaluate customer's needs and guide them accordingly•Maintain acceptable call lengths while remaining friendly, informative, and helpful•Uphold productivity and quality standards•Show appropriate sense of urgency for customer responses•Escalate customer issues appropriately and correctly•Provide timely, accurate, and professional customer service•Maintain a positive and professional demeanor and represent the company in a positive light•Demonstrate knowledge and use of departmental resources, policies, and procedures•Utilize client base tools to provide accurate and consistent responses to customer inquiries•Suggestively sell Client products and/or services•Follow-up and escalate resolution actions related to unresolved issues•Troubleshoot and resolve email setup issues•Utilize chat services using proprietary software to detect, troubleshoot, and correct issues•Troubleshoot, detect and correct configuration errors•Perform additional assigned duties and tasks as needed EXCLUSIVE BENEFITS:•Work-onsite allowance*•Extensive HMO coverage for you and your dependents•Non-Taxable Allowance on top of your basic salary•Excellent Program Incentives based on performance•Group Life Insurance - we've got your back!•30 Service Incentive Leaves (15 days convertible to cash) APPLY ONSITE FOR FASTER PROCESSING!RECRUITMENT CENTERS:•Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM Monday -Friday•3rd Floor Plaza Marcela Mall, Tagbilaran City, Bohol | 10AM - 5PM Monday -Friday #ExperienceTheDifferenceWithIBEX *Terms and Conditions Apply