Csat Staff

BUSINESS SUMMARY
iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.
We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.
We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES
JOB SUMMARY
The Customer Satisfaction Staff position consists of conducting telephone surveys or interviews explaining objectives and procedures to our valued customers who participated in the customer satisfaction survey, compiling and recording results and data from interviews and surveys.

DUTIES AND RESPONSIBILITIES
Collect, compile, record, and code results information from interviews or surveys.

Deal with unpleasant, angry or discourteous individuals.

Devise and evaluate methods and procedures for collecting data particularly on the survey interview.

Explain survey objectives and procedures to interviewees.

Identify and report problems in obtaining the data.

Identify and resolve inconsistencies in interviewee’s responses.

Interpret survey questions to help interviewee’s comprehension.

REQUIREMENTS
???College Graduate
Good communication skills

Good problem-solving skills

Keen to details

Good knowledge on SKY product and services

Knowledgeable in basic troubleshooting particularly in cable and broadband

Knowledgeable in MS Office Applications such as Excel, Word, and PowerPoint
Must be willing to work in Exxa Tower, Bridgetowne, Brgy. Ugong Norte, Quezon City

Preference will be given to candidates whoAPPLY ONLINE.

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