Crm Support (Salesforce)

Provide Salesforce application support to the commercial organization via the CRM Help case queue which includes bulk data uploads, technical error resolutions and help with processes/training.
Assign incoming leads to Sales Representatives using pre-defined territory and rules.
Monitor ageing cases and escalate as necessary based on predefined guidelines.
Manage, organize, clean up (LEAN) and improve all existing reports significant to the sales organization.
Perform and understand data pulls and analysis from various sources. (Salesforce.com, Product Database, etc.)
Answer reporting, data and workflow questions from stakeholders. Communicate the significance of reports with an understanding of what drives success at S&P Global.
Bachelor’s degree preferred.
Minimum of 1-2 years of in any Internal/External client support process.
Above-average reading, writing and interpersonal skills.
Critical-thinking, decision-making and troubleshooting skills are essential.
Must have intermediate MS Excel knowledge.
Must be willing to work in aquarterly rotating schedule.