Crm Officer

Weekly creation of reports and providing insights soon our CRM performanceMap and own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retentionCreate loyalty program and offersIdentify improvements in current CRM processesProvide a/b testing of campaigns for improvements**Qualifications**:Have offline CRM retail experienceKnowledge in identifying customer journey touchpointsKnowledge in loyalty programsHave used any CRM platform before (preferably Hubspot)**Bonus**: versed in EDM & personalized messaging- Weekly creation of reports and providing insights soon our CRM performance- Map and own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retention- Crea