Critical Services Junior Manager

Job Description:
Accountable for day-to-day Operations (Critical Services) including driver or customer critical cases management (accident, conflict, intimidation/harassment, missing/lost items). Responsible to manage driver’s or customer's hard complaints. 3. Giving empowerment to solve problems. Manage 24/7 walk-in visit channel from driver or customer. Coordinate with Head and VP Special Projects for day-to-day escalated issues from driver and customer service. Learn from the operations perspective to improve the flow process in handling critical cases. Ensuring problem-solving according to agreed process & based on the standard operational procedure. Manage all cases in Indonesia (HQ-based) and willing to travel around Indonesia and overseas Manage service time, driver and customer satisfaction. Minimum Qualifications:
Minimum 4-5 years of work experience in customer operation Work experience in management consulting / FMCG or similar functions in other industries preferred Hold a minimum bachelor degree and graduated from a reputable university with a strong academic background Strong analytical and problem-solving skills Good in design thinking, process improvement, project management, and fraud handling. “Can-Do” Attitude: A positive attitude and passion for learning in a fast-paced environment Fast & Agile: Ability to excel in a constantly changing and rapidly growing workplace