Qualification, Skills and Personal Attributes:Education Requires advanced knowledge of theories and best practices withina functional area acquired from 6 - 9 years work experience.Experience Incumbent is expected to have an experience on crew management.Knowledge andSkillsIncumbent must have solid background and knowledge onbusiness/industry, with in-depth understanding of its strategies andoperations; strong leadership, management and communication skills.Responsibilities:Position is responsible for managing client (principal & crew) relationships, as well asdeveloping new business from existing customers, through the delivery of a positive customerexperience.Performs additional higher task as may be directed.Performs other functions or participates in ad-hoc projects as may be assigned from time totime.2. Main Accountabilities/Key Results Areas (5 ~ 7 major accountabilities / activities theincumbent performs that contribute to the Company's business performance, orachievement of the Section's/Department's targets/goals/objectives)Financial? Monitors crewing activities to ensure that section expenses are in accordance with theapproved budget.? Monitors budget for the assigned Principal to ensure that actual expenses are maintainedwithin approved levelsCustomer Focus? Establish and maintain meaningful business relationships with both internal and externalcustomers to facilitate effective and efficient delivery of services. Ÿ? Prepare POEA documentation for position/vessel/principal accreditation(new/renewal/amendment); - for TNL comments?? Coordinate/Request COC (Certificate of Cover) with Principal;? Prepare and send budget proposal for existing principal;? Monitor Customer Satisfaction resultsResponse to Principal concerns within 24 hours? Disseminates relevant information regarding crewing policies and proceduresto all concerned persons.? Regularly communicate with principal for updates and concerns (if any);? Monitor Principal SLA;? Attend to principal, crew and allottees complaints/ concerns; (also part of the Crewretention KPI)? Provides relevant ideas and needed support that will result in business development,revenue generation, cost-savings or customer retention.Internal Process? Prepare forward planning, action plans and management reports;? Encode principal/vessel/salary details or amendment in Vinta;? Conduct crew de-/final briefing, vessel assignment, contract details with crew? discussion of performance assessment and ensure crew accomplishes Crew Feedback? Approve domestic crew flights in system / WG, if applicable;? Approve crew reimbursements, cash advances, & crew other payments, if applicable? Approve joining & off signing flights in system;? Perform recruitment, CFW/P&I, accounting and HR related functions:? Coordinates with Accounting relative to the timely and accurate preparation ofstatements of account and processing of crew allotment and other payments (based onagreed wage and benefits)Learning and Growth? Manifests the PTC Corporate Values in all daily engagements.? Takes an active role in group activities and/or team projects (ad-hoc or otherwise) toensure meeting department goals and objectives.? Maintains harmonious and professional working relationship within the department andwith other members of the organization through participation and contribution to teamactivities and processes.? Demonstrates unquestionable integrity and honesty in all dealings with both internal andexternal partners / customers.? Complies with government legislation and company policies, and ensures staff compliancewith the same.? Attends relevant training programs and developmental activities, as planned, ensuringcompleteness of 32 trainining.
