Counter Manager | Monumento

Job Description:
MANAGE CUSTOMER INTERACTIONS: Cultivate customer satisfaction by directing all front-end activities


AUDIT COUNTER STAFF Make daily checks on team’s knowledge (promos, store layout, services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting)


TRAIN COUNTER SUPERVISORS Coach & evaluate Counter Supervisors based on given set of business standards & goals


CONTROL OPEN COUNTERS Determine number of counters to be opened & the number of POS machines to be opened per shift


PROVIDE INTERBRANCH SUPPORT Coordinate with other branches to fulfill specific logistical requirements (counter equipment & on-loan staff)


MANAGE CUSTOMER QUEUEING ACTIVELY Direct customer traffic to other available counters to manage queuing
Minimum Qualifications:
Candidate must possess at least a Bachelor's/College Degree in any business-related course Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent. With at least 3 years of experience in bank operations or counter-cashier functions Knowledgeable in credit card transaction processes Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store Monumento Full-time positions available