Costumer Success Officer

? Overall responsibility of perfect implementation of all client payroll rules ? Stay updated on changing DOLE rules and updating the software accordingly ? Runs payroll for clients. ? Develop Excel back-ups for calculation. ? Automate payroll on the HCMS for all current clients ? Handles existing and new client's data migration. ? Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients ? Work with other teams internally and at client's end to ensure roadblocks are getting resolved ? Define the project plan for each implementation and ensure all timelines are met ? Interact with clients including site visits for implementation and maintain a good rapport ? Ensure timely resolution of all client concerns post implementation ? Promotes client loyalty ? Obtain understanding of client payroll rules and policies during implementation. ? Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client. ? Highlight any discrepancies in historical calculation to the client. ? Confirm the client rules can be deployed in the software. ? Highlight any customization request by the client. ? Cross check automated payroll with Excel calculations. ? Provide ongoing support to client. ? Such other duties as may be designated or assigned by the Company as may be made known to you Qualifications: ? At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst ? At least 2 years experience in software Implementation ? At least 2 years experience in calculating payroll for multiple clients. ? Knowledge of updated DOLE rules. ? Advance MS Excel Skills. ? Willing to travel for business trips to meet clients ? Strong analytical and planning skills ? Good communication and presentation skill