**A career at our company is an ongoing journey of discovery**: our 58,000 people are shaping how the world lives, works, and plays through next-generation advancements in Healthcare, Life Science, and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.Purpose of the RoleThe Corporate Customer Analytics Expert is a highly collaborative role within Customer Analytics Management for the service portfolio of the Group Functions. As part of the Experience Office (EXO), you will directly support ongoing and planned strategic customer analytics projects. You will be responsible for providing consultancy on the latest analytic technologies as part of our digital transformation plans, assess which best fit with the current business case and support in transforming the data into business insights that will create informed decisions about how to improve our customers' experience.Functional ResponsibilitiesCollaborate with the Service Experience experts and service/process owners to understand the customer journey and design of the services each business unit offers (e.g. HR, Finance, Procurement)Determine qualitative and quantitative methods to source & analyze data and identify improvement opportunitiesPerform data collection, cleansing, modeling, mining and visualization using advanced analytics techniques to steer business decisionsHelp to identify and prioritize opportunities and find creative ways to introduce and implement new & innovative approachesMeasure and assess relevance and impact of service adaptations (return on investment and customer analytics KPIs) and provide a respective dashboardSupport the enablement of the Group Function organizations and employeesWork with stakeholders to identify process and policy improvement opportunities and champion a culture of continuous improvementFunctional skills & experienceDegree in Data Science, Advanced Analytics, Mathematics, or related fieldProven experience in improving services and customer experience using customer analyticsRelevant experience in consulting would be beneficialPreferably knowledgeable in Lean ManagementPersonal skillsHighly collaborative mindset to engage with teams and stakeholders on all levelsStrong problem solving and analytical skillsHas curious mind, attention to detail and is tech savvyCan-do attitude with a focus on resultsStrong communication and visualization skillsWorks well independently as well as in a global (virtual) intercultural teamProject management & change management beneficialEnglish (fluent) - additional languages are a great plus**What we offer**: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!**A career at our company is an ongoing journey of discovery**: our 58,000 people are shaping how the world lives, works, and plays through next-generation advancements in Healthcare, Life Science, and Electronics. For more than 350 years and across the
