Description:
What is needed to succeed at this position?
Infobip offers an exciting opportunity to work on integrating and maintaining connections in an international and dynamic environment. You will be a member of a successful and passionate team which ensures that our products (SMS, HLR, USSD and Voice) achieve and maintain a high quality of service and is delivered to our clients on time as well. The purpose of the Core Registration team is to register client traffic (senders, templates, 2 way) towards operators worldwide. The Registration process includes both registration towards operators and internal set up on IP Core level, enabling usage of routes the client needs or wants for his traffic. While our job is to register client’s traffic, our task also is to compile rules, restrictions and information provided by the suppliers or operators and evolve them into an official procedure so the Sales department can submit a request over SRT.
Requirements:
Your main responsibilities will be:
Answering any inquiry regarding senders
Sender registration – processing new sender requests
Monthly Reports Operators for senders
Troubleshooting sender/number billing issues
Random sender pool
Replying to operators and closing tickets with them (finishing setup and completing request)
SRT setup – adding/removing new connections/making procedures/request management
GRS/GSF filters (setting it up/adjusting/migrations)
Text restrictions – forbidden setup/exceptions/pass if match
Ordering numbers for 2 way (SMS)
MO manipulations
Routing exceptions
Qualifications:
Intermediate to advanced knowledge in MS Excel/spreadsheets
Experience with operations in a help desk or service desk environment is a plus
Knowledge about SQL, databases, and programming logic is a plus
High communication skills when dealing with internal and external parties
Written and spoken fluency in English is a must
Analytic approach to technical problem solving in a dynamic environment
Team dedication
Open to fresh graduates and junior professionals
When you become a part of Infobip you can expect:
Professional development – Challenging tasks and great career development opportunities
Great environment – Team spirit, passion, creativity and persistence are the drivers of our company
Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more
Compensation & benefits – Competitive salary, covered travel expenses, team buildings, coffee, healthy snacks and beverages in the office
All the IT Equipment for your needs! We have a special team taking care of your equipment needs
Internal/external conferences which gathers Bippers from all over the globe
Team Buildings for each team, department and office
Recommendation Rewards – if a colleague you recommended for a position is hired, you are rewarded too
