Position Summary: The Manager is responsible for the development, implementation and maintenance of all business operations involving the Contract Administration team. He/She oversees the operations of a group of Attorneys, Paralegals, Contract Administrators and/or other team members and ensures that they are compliant with job or client timelines, quality requirements, and other account SLAs. He/She is responsible for formulating plans, strategies and forecasts relating to the business unit.
Duties & Responsibilities:
Operations Management (30%)
Acts as the first point of contact for the operations of the business unit
Communicates directly with the client on matters escalated to his/her attention
Develops internal processes and policy documents to support the business unit or company goals
Oversees and coordinates operational issues to ensure smooth functioning of operations across all business units
Monitors progress of the team?s deliverables and is responsible for quality and timely completion of the same
Reviews staffing plans on a regular basis
Sets productivity goals for the business unit
Assigns tasks of appropriate complexity to direct reports
Reviews service failures on a regular basis and initiates corrective measures
People Management (30%)
Conducts objectives setting, performance monitoring, and performance review of team members
Provides coaching and feedback (formal and informal) on day-to-day operations, critical incidents, and work ethics of team members to enhance performance and arrest attrition
Recognizes and rewards performance and ensures welfare measures are carried out
Creates performance improvement plans for associates who are below target
Implements the Company?s Code of Conduct and administers disciplinary management procedures to team members
Ensures a succession plan is in place for the Department by identifying top performers and prepares them for the next role
Ensures that the Department is updated on all Company communications and activities
Encourages team members to participate in company activities
Production (25%)
Performs tasks related to contract coordination and contract lifecycle management including but not limited to, preparing contract summaries, executing contracts and entering contract data into the client database
Performs quality review of contracts and other deliverables, in accordance with client guidelines and feedback
Leads or provides guidelines for special projects
Tracks and reports metrics
Reporting & Admin (15%)
Timely prepares, submits and maintains accurate operational and management reports required by the business unit
Attends regular operations meetings and calls
Approves/disapproves timekeeping applications of team members
Ensures all members of the team go through security and compliance awareness programs and ensures that Information Security requirements and policies are adhered to
Hires attorneys and paralegals and other members of the team, including on-boarding and off-boarding of Associates
Ad Hoc
Leads special projects as assigned or needed
Prepares reports and presentations as needed
Required Skills:
Contract Lifecycle Management technology platform expertise (Ariba ideally)
E-Signature technology familiarity
Experience managing a team of at least 8 lawyers, paralegals, contract administration professionals
Experience liaising directly with U.S. corporate clients
An understanding of U.S. commercial contracts
Experience instituting quality control and quality assurance programs
Law degree preferred
Lean/Six Sigma credentials preferred
Must be amenable to working on night shift schedule and Philippine Holidays
