Consumers Account Call Center Agent

A consumer account agent is a representative who assists individuals with managing their accounts and resolving issues related to products or services they have purchased. These agents typically work for companies in industries such as retail, telecommunications, banking, or utilities. Responsibilities may include assisting customers with account setup, billing inquiries, troubleshooting technical issues, processing orders or returns, and providing information about products or services. Consumer account agents aim to deliver excellent customer service, ensuring that customers' needs are met promptly and efficiently while maintaining positive relationships with the company.Qualifications:• Good to excellent communication skills• CEFR: B2 Up AM score• Work-on-site