Hi! Weâre Smartsourcing, looking for a Concierge Specialist who can work with us full-time and on-site! Earn up to P35,000!
This role calls for you to work from 9 AM - 7 PM Mondays - Fridays, and 9 AM - 1 PM Saturdays. Whereð Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu As a Concierge Specialist ,
you will provide essential support to our clientâs success teams, agency customers, service providers and their vendors. This can involve setting up new clients for agency users, using their internal platform, utilising tooling, updating documentation, troubleshooting potential issues with clients, and working harmoniously with team members to meet outcomes.
Some of the things we expect you to do are to: Onboard new service providers, conduct kick-off meetings and guide them through the onboarding processes. Support our real estate agency users with setting up new clients, booking floorplans and generating quote requests on their behalf. Support our service provider users with troubleshooting, instructions and queries. Support our agency users and vendors, answering any technical troubleshooting questions, following quotes up or gathering updates. Collaborate with cross-functional teams to ensure smooth onboarding of clients and provide support where necessary. You will be the primary contact for all concierge requests and are responsible for monitoring their progress. Resolve any support inquiries and ensure the completion of client requests promptly Record feedback and challenges and report them to management for continuous improvement. Oversee completeness and updates on the documentation of the client's workflows and policies to ensure quality output and positive. Ensure a high level of customer service and experience is maintained. Support the product team with troubleshooting and testing when an issue is resolved, when necessary. Tend to phone calls with stakeholders, send follow-up emails after your interactions and ensure meticulous record keeping in client systems. We would need you to be or have the following: A minimum experience of 2 years in Customer Success, Account Management, and Technical Support (bonus points if with Marketing Experience). Excellent communication skills, both verbal and written. Ability to multitask and prioritise tasks effectively. Proficiency with Microsoft Office, GSuite and other computer applications. Experience in documenting workflows, work instructions and processes. Experience in constant client engagement and communication including issue resolution. Must have undergone basic phone customer service training and workshops. Be a part of the Smartsourcing crew ð! Smartsourcing was born with the purpose of changing peopleâs lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia .
Hereâs why we think youâd love working at Smartsourcing⦠At Smartsourcing, weâre all about fostering a positive work environment for you. Weâre always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.
Weâre proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.
Some of our company perks include: ð° Above-industry salary package ð Day Shift ð Fixed weekends off ð©ââï¸ HMO coverage for you and your dependent/s after one (1) month ð Free lunch every day â Free coffee every day (latte, americano, or cappuccino) made by our in-house barista â¹ï¸ Sports wellness clubs including free-diving ðï¸ Subsidized gym membership at Anytime Fitness âï¸ Travel opportunities to Australia ð Exclusive discounts in selected restaurants and merchants And so much more!
