Job Description
Sutherland
is seeking a dynamic and self-motivated individual to join us asCommunications
Coach,with expertise around Soft skills, language and
customer emotions with basic inclination towards OS, Malware, Antivirus S/W,
Browsers and Email client. If you think you have got the skills and want to be
part of a growing industry and supportive team… apply now and join us!
Communications Coach in this role get to:
Keep Management Updated:
Reading and interpreting data points to plot learning
interventions, effectively do training need analysis to identify learning
opportunity. Relay vital information in the form of timely and accurate reports
Take ownership:Maintain high level of domain expertise,
facilitation skills, coaching and auditing skills to be able facilitate
learning and improve performance.
Define Sutherland’s reputation:Applying industry best practices
that are relevant to the business domain and successfully partner's with front
line technicians to provide on the job coaching.
Strengthen Relationships:Build strong stake holder connect through
various training initiatives that addresses operational challenges with respect
to performance metrics. Should work with people from diverse culture, hands-on
knowledge on emotional intelligence. Strong people management skills.
Take the Lead:Ensure proper hand over via PeopleSoft from Product/Process
Training to Operations i.e. Staging/Training movements.
Be Dynamic:Other duties and adhoc tasks as assigned
Qualifications
Our most successful candidates have:
Degree Holder or Associate
Degree Holder
Domain Knowledge – B2 on
GLA (Voice and Written assessment), Good knowledge about English as a language
and its associated language syntax.
Basic knowledge about
Windows OS, Malwares, Antivirus s/w, Browsers and email clients
Excellent creative
thinking and problem solving skills.
Strong verbal and written
communication skills; be able to communicate in a clear, constructive, and
professional manner
To be
able to train new hire consultants and tenured consultants effectively on
communication and customer service skills.
Team Player, can take negative criticisms
positively.
Facilitation – Expert
Knowledge on how to facilitate a training focusing on adult learning principles
Training Need Analysis –
Basic understanding (Internal) Intermittent knowledge (External) on
interpreting and analyzing data to be able to build a meaningful observations
and arrive at training needs that can influence the corresponding metric's
performance positively
Coaching – Basic knowledge
(Internal) Intermediate Knowledge (External) on skills that are required to
equip work force with relevant skills to be able to be effective in their
commitment to the organization
