Collections Executive

Job Description:
Build reliable, trusty and long-term relations with assigned customers Negotiate & motivate customers to carry out their loan’s obligations Provide an up to date information to customers about their current debt and channels of repayment Follow up with customers who did not fulfill their promises to pay Establish repayment schedules based on customers' financial situations Fulfill the KPI’s established by Collection managers Provide high-quality customer service for delinquent clients based on best practices Minimum Qualifications:
Problem solving and argumentation ability Excellent communication skills Negotiation skills to persuade customers to repay the debt Able to work under stress Good interpersonal skills Honest, pro-active, customer-oriented and detail-focused Team player Experience in a call center is a plus (collections or customer service) Clear language and understandable talking Able to work with PC Basic English knowledge (to work with the system in English)