Collections Associate - Phonebased

Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.
Obtain additional contact information from other mediums.
Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.
Block overlimit or delinquent accounts to prevent further exposure
Receive requests for change of billing addresses and other contact information from cardholders and forward to Collections Back Office for maintenance
Refer complaints on unposted/misposted payments, misposted transactions, non/late receipt of statements of accounts, unsuccessful debit arrangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action
Evaluate and recommend approval/disapproval of requests for waiver of charges
Bachelor’s degree holder; preferably graduate of business course
Good Oral and Written Communication Skills
Proficient in the following Microsoft applications: Word, Excel and PowerPoint
Willing to work overtime on weekdays, weekends, and /or holidays